About Me

Professional Profile

Hi, I'm Smritika - a PMP-certified Program Manager bringing governance rigor to AI-enabled program leadership

With 12+ years of experience, I specialize in program governance, digital transformation, and process optimization - pairing disciplined delivery with AI as a copilot, not an autopilot.

By combining Agile methodologies, Six Sigma principles, and responsible AI-driven strategies, I have consistently optimized workflows to deliver high-impact, accountable results. My expertise spans Healthcare IT, E-commerce, and Financial Services, where I've led complex programs from conception to completion.

Explore My Work Let's connect
Overhead view of a workspace with a laptop, planning documents and a cup of coffee

My operating philosophy

AI as a copilot.
Accountability stays human.

12+ years of experience PMP-certified
01 / What I bring

Strengths That Turn Strategy Into Delivery

04

Responsible AI & Optimization

Applying AI with governance and Lean Six Sigma for accountable efficiency.

Explore this strength
02 / My journey

A Career of Compounding Impact

Financial services. Healthcare. Government technology. Follow the roles behind the work.

Current role – Present

NCC Limited

Senior Program Manager & AI Integration Lead, embedding responsible AI across program governance.

Explore the role
  1. –

    HCL Healthcare Pvt Ltd

    Program Manager – GTM & Governance, steering strategy and AI-enabled PMO practices.

    Explore the role
  2. –

    Practo Technologies

    Business Strategist, leading high-profile corporate health programs and digital product launches.

    Explore the role
  3. –

    Accenture India

    Advanced to a senior role focused on business program support, risk mitigation, and data-driven reporting.

    Explore the role
  4. –

    J.P. Aggarwal & Associates

    Business program delivery and analysis across operational and client priorities.

    Explore the role

"Transforming business strategy into operational success through meticulous planning, cross-functional collaboration, and data-driven decision making."

03 / How I work

Core Competencies

Team Leadership

Leading and mentoring cross-functional teams to enhance performance and achieve organizational outcomes.

Stakeholder Management

Acting as a key liaison between business stakeholders, executives, and technical teams to ensure smooth execution.

Risk Management

Developing and implementing mitigation strategies that reduce program risks and ensure smooth project delivery.

Agile Methodology

Applying SCRUM practices to streamline project management and enhance team productivity across departments.

AI Risk & Model Governance

Governing AI responsibly - bias checks, model oversight, and accountable, auditable decisions that keep automation human-led.

AI-Driven Optimization

Using AI to streamline reporting and workflows while ensuring regulatory readiness - turning efficiency gains into audit-ready processes.

04 / Where it shows

Projects Highlights

A selection of key projects and initiatives that demonstrate a track record of delivering impactful results.

Market Expansion

GTM Scale-Up for Government SI Vertical

Led the GTM transformation for NCC's government systems-integrator vertical - expanding market reach across 12+ ministries and 8 states through AI-powered opportunity mapping and strategic stakeholder engagement.

NCC Limited Role: Senior Program Manager
Explore Project
Go-To-Market Strategy Expansion
Bid Management

Pre-Sales & Bid Management Optimization

Transformed pre-sales and bid management for NCC's SI practice - handling 40+ active bids and a centralized repository of BOQs and technical responses. Cut proposal turnaround by 35% and lifted technical score averages by 12%.

NCC Limited Role: Senior Program Manager
Explore Project
Bid Management Process Optimization
Digital Health

GTM Strategy for Digital Healthcare Solutions

Orchestrated the development and deployment of Go-To-Market strategies for cutting-edge digital healthcare solutions, aiding strategic decisions.

HCL Healthcare Role: Program Manager
Explore Project
Digital Healthcare Solutions
Health App

Habit Health Consumer App

Led strategic planning and cross-functional execution for HCL's consumer health app - bridging business requirements with IT, marketing, and design teams to deliver a market-ready product that grew HCL's digital health footprint.

HCL Healthcare Role: Program Manager
Explore Project
Consumer Health App
Data Migration

Healthcare Data Migration to In-House Platform

Managed the secure migration of patient PII, medical records, and clinical data to HCL's in-house platform - defining migration protocols, compliance frameworks, and validation checkpoints for zero data loss and full regulatory adherence.

HCL Healthcare Role: Program Manager
Explore Project
Secure Healthcare Data Migration
Program Launch

Nationwide Annual Health Checkup Program

Spearheaded the launch of the "Annual Health Checkup Program" during the COVID-19 pandemic, driving employee participation and satisfaction.

Practo Technologies Role: Business Strategist
Explore Project
Health Checkup Program
Process Optimization

Call Center Workflow Streamlining

Led the setup and streamlined workflow for call center operations, ensuring resource optimization and consistent quality monitoring to meet targets.

Accenture India Role: Senior Associate
Explore Project
Call Center Operations
E-commerce

E-commerce Platform Lifecycle Management

Managed the full lifecycle of an in-house e-commerce platform, creating strategic roadmaps and driving process improvement.

JP Aggarwal & Co. Role: Program Delivery
Explore Project
E-commerce Platform