A results-driven Program & Operations Manager with over 12 years turning strategy into operational reality. My foundation was built in hands-on, manual governance - long before AI. Since 2024 I've worked AI in as a copilot, not an autopilot: applying it to risk forecasting, MIS reporting, and process optimization while keeping human judgment on the critical path.
With over a decade in program and portfolio management, I've bridged visionary strategy and operational execution across the healthcare, e-commerce, and finance sectors. My foundation was built in hands-on, manual governance; today I extend that same rigor with AI - applying it to Agile/SCRUM delivery, executive reporting, and stakeholder engagement to move faster without losing control.
Deepened into AI-driven program governance - operating at NCC Limited across predictive risk analytics, automated MIS reporting, and responsible-AI oversight.
Elevated to Program Manager & Digital Operations at HCL Healthcare, steering GTM strategies and PMO practices - and began integrating AI as a copilot into governance and reporting workflows.
Joined Practo as a Business Strategist, leading high-profile corporate health programs and digital product launches, with formal ownership of Program & Project Governance.
Advanced to a senior role at Accenture, focusing on business program support, risk mitigation, and data-driven reporting.
Began professional journey in business program delivery and analysis, building foundational skills in e-commerce and process improvement.
To fuse disciplined program governance with responsible AI - improving the scale, scope, and learning of the operations I run, while keeping human judgment at the core of every decision.
To be a transformative leader who delivers scalable, AI-enabled solutions while keeping governance, accountability, and human judgment at the heart of every program.
Leading and mentoring cross-functional teams to enhance performance and achieve organizational outcomes.
Acting as a key liaison between business stakeholders, executives, and technical teams to ensure smooth execution.
Developing and implementing mitigation strategies that reduce program risks and ensure smooth project delivery.
Applying SCRUM practices to streamline project management and enhance team productivity across departments.
Governing AI responsibly - bias checks, model oversight, and accountable, auditable decisions that keep automation human-led.
Using AI to streamline reporting and workflows while ensuring regulatory readiness - turning efficiency gains into audit-ready processes.
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.
Leading GTM strategy, process optimization, and AI program management for NCC's government systems-integrator vertical - driving market expansion and AI-powered decision intelligence across 40+ concurrent bids and 15+ active projects, with a new AI program management practice embedding AI across bid intelligence, compliance automation, and governance reporting.
Orchestrating GTM strategies for digital healthcare solutions, spearheading the launch of innovative health apps, and leading nationwide health initiatives.
Led cross-functional programs, managed high-profile corporate wellness initiatives with 99.9% uptime, and mentored a team of 10-12 assistant managers to drive performance.
Led the setup and streamlining of call center workflows, developed risk mitigation strategies, and delivered data-driven program reports and MIS to stakeholders.
Managed the full lifecycle of an in-house e-commerce platform, from creating strategic roadmaps to driving process improvement and coordinating with international teams.
A decade-deep program-management foundation, now scaling stage by stage with AI - from copilots and prompt engineering to predictive analytics and responsible-AI governance.
Toolkit Jira · Confluence · Asana · Salesforce CRM · Power BI · Generative AI Tools
My career bridges a decade of disciplined program governance with the responsible adoption of AI. I turn complex operational challenges into streamlined, data-driven outcomes - augmenting proven rigor with AI copilots, predictive analytics, and responsible-AI oversight, while keeping human judgment on the critical path.
A commitment to continuous learning and professional development to stay at the forefront of the industry.
Building a strong foundation through advanced degrees in Information Technology and IT Service Management.
A selection of key projects and initiatives that demonstrate a track record of delivering impactful results.
Led the GTM transformation for NCC's government systems-integrator vertical - expanding market reach across 12+ ministries and 8 states through AI-powered opportunity mapping and strategic stakeholder engagement.
Transformed pre-sales and bid management for NCC's SI practice - handling 40+ active bids and a centralized repository of BOQs and technical responses. Cut proposal turnaround by 35% and lifted technical score averages by 12%.
Spearheaded the successful launch and adoption of HCL Healthcare's flagship digital health application, enhancing user wellness engagement.
Enhanced operational efficiency, improved service delivery, and increased user satisfaction on the Telemedicine platform.
Led the development and implementation of an annual health checkup program aimed at enhancing employee health engagement and satisfaction.
Improved customer service efficiency through knowledge base automation by leading the initiative and collaborating with engineers.
Managed an international launch, overseeing marketing, operations & resource allocation to achieve 30% customer acquisition.
An academic project to identify challenges & best practices for integrating cloud computing into healthcare research projects.
Recognized for exceptional leadership, impactful results, and a relentless commitment to excellence.
Honored for surpassing program delivery goals by 15% through exceptional project management and continuous process improvement & Feedback loops
Recognized for consistently delivering outstanding program outcomes by driving strong planning, flawless execution, and effective stakeholder management.
Acknowledged for excellence, showcasing superior leadership and impactful results across all areas of business program delivery and analysis.